# How to Delete Mercari Account in 2026 (Step-by-Step) Canonical URL: https://www.sellraze.com/blog/blog-how-to-delete-mercari-account Markdown URL: https://www.sellraze.com/blog/blog-how-to-delete-mercari-account.md Published: 2026-04-23T23:00:38.000+00:00 Updated: 2026-04-23T23:00:38.000+00:00 Authors: Jasmin Mipaña Reading time: 4 min > Learn how to delete Mercari account in 2026 with this step-by-step guide, with everything you need to know before you start. ![How to Delete Mercari Account](https://storage.ghost.io/c/e9/2c/e92c0268-0a3c-45b5-8c3a-b81ee6ef33fd/content/images/2026/04/delete-cancel-cut-out-remove-erase-edit.jpg) Anytime in your resale journey, you will feel the need to get off a platform. The reasons may range from low sales, to simply feeling like the platform is not for you. This time, you want to leave Mercari, and learning how to delete Mercari account is the next best step. Mercari does allow account deletion, or for those who just want to take a short hiatus, account deactivation. For some sellers, however, finding out how to delete a Mercari account is harder than the initial account setup. Here’s exactly how to delete your Mercari account, step by step. ## Before you start—what to know Mercari requires you to check your account for several things before requesting a **permanent account closure.** Mercari **cannot delete an account ASAP**, so it’s the closest thing you can get. Here are the things you must check before deciding to delete your Mercari account or permanently close it: - **Pending transactions**. You must not have any orders due for shipping. - **Outstanding account balance.** Your account balance must be set to zero with no incoming payments. You need to withdraw your Mercari balance before leaving the platform. - **Pending returns.** All returns must be processed first before deciding to close a Mercari account. - **Safekeeping of account information.** Keep account numbers, photos of listings that you don’t have a copy of elsewhere, and any other helpful information that you need. Any pending orders or shipping, and an account balance not set to zero will cause Mercari to deny your account closing request. Also, know that once you submit your **permanent account closure request** to Mercari and it gets approved, **it is irreversible**. **You can’t use your account ever again.** However, your **personal information** is kept by Mercari for **five years** beginning on the date of the account deletion. This is due to some federal regulations about customer data that Mercari is obliged to follow. ## How to Delete Mercari Account Account closing will require you to verify your identity, so before doing these steps, be ready with your identification cards like a driver’s license and other similar IDs. Aside from your name, date of birth and address, Mercari might ask for your Social Security Number as well. This step is crucial to prevent impersonators from stealing your account or tampering with it. ### Through the Web ![How to Delete Mercari Account: Intake form](https://storage.ghost.io/c/e9/2c/e92c0268-0a3c-45b5-8c3a-b81ee6ef33fd/content/images/2026/04/Screenshot-2026-04-24-005235.png) _Screenshot: Mercari Intake Form information_ Though Mercari states you cannot close your account on their website at this time, they have provided an intake form in the [**Help Center**](https://www.mercari.com/us/help_center/?ref=sellraze.ghost.io)to permanently close or delete Mercari account. Account closing/deactivating is also available on the app only. **Step 1: Access the Mercari intake form** Access the Mercari account closing[**intake form**.](https://submit-irm.trustarc.com/services/validation/a64a373c-8698-43d5-bd7e-2fcc9243c131?ref=sellraze.ghost.io) Read all the information carefully before proceeding. **Step 2: Enter your personal information.** On the dropdown menu, select **Customer**. In the corresponding fields, enter your**first and last name, your Mercari Account email address, street address, city, state** and **zip code**in the corresponding fields. In the next fields, enter your**birth month**and **year**. ![How to Delete Mercari Account: Personal information](https://storage.ghost.io/c/e9/2c/e92c0268-0a3c-45b5-8c3a-b81ee6ef33fd/content/images/2026/04/Screenshot-2026-04-24-005601.png) _Screenshot: Fields and dropdown menus for entering your personal information_ **Step 3: Choose the Type of Request** Open the dropdown menu/ You will see the following choices: **Access My Information, Permanently Close My Account,**or**Correct or Update My Information**. Choose **Permanently Close My Account.** ![How to Delete Mercari Account: Type of request](https://storage.ghost.io/c/e9/2c/e92c0268-0a3c-45b5-8c3a-b81ee6ef33fd/content/images/2026/04/Screenshot-2026-04-24-010040-1.png) _Screenshot: Request type-Permanently Close My Account_ **Step 4: Finalize your Request** Read the confirming information before ticking the box below **Type of Request.** **Step 5: Submit Request** Click **Submit Request**to proceed with your request. ![How to Delete Mercari Account: request submission](https://storage.ghost.io/c/e9/2c/e92c0268-0a3c-45b5-8c3a-b81ee6ef33fd/content/images/2026/04/Screenshot-2026-04-24-010443-1.png) _Screenshot: request finalization and submission_ You will receive an email confirming that your account deletion is complete, or asking for other information/actions before proceeding with your requested account deletion. Processing your request may take up to 45 days. **Note:**Permanent Account closing is not available in the Mercari website itself through the web, only from the intake form that can be found in Mercari’s Help Center. ## Frequently Asked Questions **Q: Is deleting a Mercari account the same as closing a Mercari account?** **A:** In the **Mercari context, no.** **Deleting a Mercari account** refers to **permanently closing your account in Mercari**, with no other chances of recovering information inside, while **closing a Mercari account**is actually temporary deactivation; **you can log in again.** **Q: I don’t want to permanently delete my account. What other options do I have?** **A:**You can either [**deactivate your account**](https://www.mercari.com/us/help_center/article/112/?ref=sellraze.ghost.io)and log in back anytime, or [**set it to Vacation mode.**](https://www.mercari.com/us/help_center/article/112/?ref=sellraze.ghost.io) **Q: Mercari keeps on denying my permanent account closure request. What should I do?** **A:**Check for existing outstanding balances, pending orders and shipments and refund/return requests. Deleting your listings may help, too. Fulfill all orders, respond and process refunds and returns, and withdraw your balance for faster approval of your request. **Q: Do I need a support ticket for deleting a Mercari account?** **A:**No. Everything is handled through the Intake Form and emails. ## Related Articles for How to Delete Mercari Account If you’re looking for more on Mercari, these might help: [**7 Apps Like Mercari for Reselling in 2026**](https://www.sellraze.com/blog/7-apps-like-mercari-for-reselling-in-2026?ref=sellraze.ghost.io) [**Mercari Fees Explained for Resellers in 2026**](https://www.sellraze.com/blog/mercari-fees-explained-for-resellers-in-2026?ref=sellraze.ghost.io) [**Poshmark vs Mercari: Which is Better for Reselling in 2026**](https://www.sellraze.com/blog/poshmark-vs-mercari-which-is-better-for-reselling-in-2026?ref=sellraze.ghost.io)